IMS Utilities industry group brings deep industry knowledge, world-class capabilities, digital innovation and cutting-edge technology to our clients to enable transformation across the utility value chain for value and growth.
Our capabilities are underpinned by our industry services across the utility value chain that combine our industry expertise and assets to provide end-to-end services, bringing the best of IMS to utility organizations.
Transform your energy retail business and customer care operations to thrive in the evolving energy ecosystem. With deep industry expertise in digital customer engagement, connected energy management services, and customer platform solutions, we help utilities unlock business value from cost effectiveness, revenue assurance/extension, and customer satisfaction. Outcomes include:
- Reduced customer cost to serve and cost to acquire
- Enhanced seamless digital customer experience
- Increased customer engagement and satisfaction
- Realized innovative customer solutions
- Increased speed to market of new products/services
- Identified new revenue models and streams